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Lou Macdonald Profile

Lou Macdonald

Lou Macdonald

Licensed Salesperson

Licensed Real Estate Salesperson

M:
027 645 9170
E:
lou.macdonald@redcoats.co.nz

Hutt City Professionals

Lower Hutt

Licensed REAA 2008

28 Cornwall Street

P:
04 566 2233
Contact Us Today

What my customers have to say

What Sheryl has to say

Lou Made it Easy - I just can't say enough about Lou. She goes the extra mile and gives more than 100%. I was an out of town seller & thought I would have to make a few visits to Lower Hutt to sell. I didn't have to visit once. Lou made it easy, arranging keys and access for cleaners, furniture staging, maintenance men and building inspectors etc. I knew straight away she was working to get the best result for me. I was fully informed every step of the process making it a stress free experience with regular emails and texts. I had 2 good offers within 3 weeks and went unconditional after only being on the market for 29 days.

I would have no hesitation in recommending Lou to anyone buying or selling their home. She was a pleasure to work with and honest and reliable.


Khurram & Saadia

We were so fortunate to have found Lou Macdonald when we decided to sell our Lower Hutt property. We knew her as we recently bought our dream home through her as well and were really happy with the experience.

We met Lou at our home and she spent hours answering our questions, providing information about what to expect when putting our house on market, how long the listings typically stay on the market and providing tons of information on similar properties she has sold in the area. We were concerned that as the property is under a body corporate and there are new builds in the neighbourhood without body corporate so it would be tough to sell our property. Lou made the process incredibly easy and took extra steps like giving us tips on making the presentation of the house better, having professional photographs taken and a lot more. Lou has been there every step of the way. She has always answered every call or email no matter what time of day or night it was. Her professionalism, knowledge, honesty, and hard work ethic are much respected and appreciated.

Our house was sold after being on the market for just two weeks with an incredible price of 30% over the RV. We would highly recommend Lou to anyone who is looking to sell their home. Thanks again to Lou for being such a pleasure to work with.


Brian Yee

I have dealt with Lou on several transactions as a buyer and seller and think she is the best in business. Always a pleasure to deal with, I get the impression that Lou always has the interest of both the buyer and seller at heart - a hard balancing act to follow. She operates with integrity and is open and transparent. I place a lot of reliance on her expert views as it is always backing up with sound knowledge of the Central Hutt market.

Lou has a good eye for details ensuring she always dots her Is and crosses her Ts. At the end of the process, you always feel you have gotten a great deal and Lou is genuine in celebrating in your success with you. I don't always feel that way dealing with other agents!


What Carolyn has to say

Energy +++!

Lou has an endless amount of energy! She communicated clearly and promptly and has been helpful - way past just my sale. It was fun working with her and in the prep for my sale, I appreciated her honesty and enthusiasm.


Bharat Dayal

Excellent Service and Great Result

Lou Macdonald did an incredible job marketing and selling our properties at Okoutu Lane. She has a fantastic knowledge of the local real estate market as well as a great understanding of current market trends.

Her background as a lawyer assisted me in navigating the fine print on contracts and her marketing team produced an internet presence, signage, and staging of the property which lead to a great result.

I highly recommend her as an agent and will definitely use her as my agent for any properties I intend to sell.


David Bingell

"Lou Macdonald is a successful, hardworking Real Estate Agent committed to delivering exceptional quality to her clients. Prior to engaging Lou to sell my property I had also invited another Agency to submit a proposal. From the outset, I was impressed with Lou’s knowledge of real estate in the local area together with her apparent integrity. I was also impressed with the fact that Lou listened to what my requirements were and took these into account in submitting her proposal. Lou willingly discussed all aspects of her proposal and patiently responded to my questions offering helpful advice when sought. Importantly, also, she provided practical suggestions to enhance the appearance of my property to ensure it was presented at its best for open home visits. It was for these reasons that I chose Lou and her Agency to sell my property.

In addition to the marketing plan she had prepared and implemented, Lou identified further potential purchasers through her previous contacts and her Agency’s sources and made them aware that the property was on the market. Lou kept me well informed of progress throughout the marketing period. Most importantly, I was very happy with the price that she obtained from the sale of my property which occurred within two weeks of the initial public listing.

I would have no hesitation in re-engaging Lou to sell a property on my behalf or recommending her services to others."


Vendor

Lou was amazing to work with. This was a very emotional process for me, something I thought I would never have to do under such circumstances, and Lou took care of me every step of the way. Lou would often check in on me on a personal level, and we have also kept in touch since the sale. I am really glad to have met her, I don’t know how I would have made it through the process, emotionally, without her.


Perce and Myra

From the first moment of contact Lou’s performance as our agent was impeccably professional, wonderfully warm, patient and satisfying.

She always acted on our behalf. Her advice about procedures, marketing and difficulties was clear, sound and obviously based on well-analysed experience, leaving us to choose between various alternatives without any pressure.  The result, after some unavoidable delays, was one week on the market resulting in 3 offers. One of these, after a short negotiation, resulted in both ourselves and, we believe, the buyer being very happy with the result.

Lou exceeded all our expectations. She, and did many things which we did not expect. She gave us succour and support in the, necessarily, traumatic experience of selling our home of 25 years and then in moving out. Our recommendation for her is unqualified.


Rob & Linda Suartees

Having recently purchased and then sold property in Lower Hutt with Professionals Real Estate we felt compelled to write a letter of appreciation. Alice Pearson and Lou MacDonald were the team that guided us through this process and they have continuously surpassed all expectation with their professionalism and commitment to doing the very best they can for their clients.

Firstly, in purchasing our property they were clearly working for the seller (their client) and while they were very helpful and friendly they absolutely did the best they could for their client. This is as it should be and gave us confidence to list our home with them for sale. They were aware we now needed to sell our property as soon as we could and were totally committed to doing so. However, they did not compromise on getting the very best they could for us and we felt quite relaxed about. They both have incredible knowledge of the sector and are totally informed on the current market position, reviewing their approach frequently to reach maximum buyers.

With all their hard work, evenings and weekends our home was under contract quite quickly. This didn’t stop the hard work though. They continued to market our home and hold Open Homes until the contract became unconditional. This is not what I have experienced in the past, but they pointed out to me that they still needed to ensure they had the very best sale they could get for us.

 

When we need Real Estate services in the future I will definitely contact Alice and/or Lou and I have no hesitation in recommending them to anyone considering selling or purchasing property.


Maureen Steed

I want to thank Lou for selling my house - It was a pleasure dealing with her. Always professional, keeping me in the loop and assisting with any questions I had.

I appreciated the many phone calls keeping me up to date with news of potential buyers, and the notice given to bring people through, but most of all, I appreciated her sunny disposition and the feeling that nothing was too much effort. I always felt Lou was honest and reliable - a breath of fresh air!

I would have absolutely no hesitation in recommending Lou to assist you to buy or sell a property. You will receive a "Gold Star" service. I certainly did.


David

Lou Macdonald is a successful, hardworking Real Estate Agent committed to delivering exceptional quality to her clients.  Prior to engaging Lou to sell my property I had also invited another Agency to submit a proposal.  From the outset, I was impressed with Lou’s knowledge of real estate in the local area together with her apparent integrity.  I was also impressed with the fact that Lou listened to what my requirements were and took these into account in submitting her proposal.  Lou willingly discussed all aspects of her proposal and patiently responded to my questions offering helpful advice when sought.  Importantly, also, she provided practical suggestions to enhance the appearance of my property to ensure it was presented at its best for open home visits.  It was for these reasons that I chose Lou and her Agency to sell my property.

In addition to the marketing plan she had prepared and implemented, Lou identified further potential purchasers through her previous contacts and her Agency’s sources and made them aware that the property was on the market.  Lou kept me well informed of progress throughout the marketing period.  Most importantly, I was very happy with the price that she obtained from the sale of my property which occurred within two weeks of the initial public listing.

I would have no hesitation in re-engaging Lou to sell a property on my behalf or recommending her services to others.


Steven & Stephanie

My wife and I would just like to express our delight dealing with Lou Macdonald.

 

After missing out once more on a place to call home in Lower Hutt we were beginning to lose hope. Seeing Lou regularly at open homes she listened and showed empathy toward our circumstances. Lou made it her mission to find us a home. Using an innovative approach beyond the standard criteria Lou quickly found us a house that ticked 9 out of 10 boxes, she nailed it. We found Lou to be motivated, transparent and a great communicator. We would have no hesitation recommending Lou to anyone buying or selling a home.


What Lin and Weixing have to say

When we first met Lou what was clearly obvious was her great enthusiasm, energy and professionalism.  She provided excellent advice as to the things that needed to be done in the home before placing it on the market and the best way it should be sold.  Lou is one in a million: she is a caring and confident agent that knows her market well and put together a selling plan that delivered results.  Ten offers were presented to us, and we were delighted with the result!  I would recommend Lou to anyone looking to sell their home or investment property.


Josie Palmer

Lou has been incredible to work with in finding our first home. She is a genuine soul who wants the best outcome for everyone she works with. This is not just a transaction for Lou (as we have experienced with other agents) she has gone above and beyond for us and made the process of finding a first home easy and enjoyable.
Would highly recommend to anyone!


Anthony and Michelle

Just want to say what a great job Lou did on selling our house - she exceeded our expectations. Lou has a great repour with her clients and strives to get them the best offer possible. We will definitely be using Lou again, and recommending Lou to anyone selling or buying a house.


Terry

I would just like to say what a pleasure it was dealing with you right from the first phone call we had.

I was very impressed with your professionalism and your accessibility, you always responded to phone calls and Emails promptly.

I think your proactive nature, especially with the early open homes, was responsible for the prompt sale.

As a family, the sale of our mothers home was an emotional time for us. Your attitude and personality made it so much easier. 

I would have no hesitation in recommending you to any other friends or family.

Kind regards Terry.


Milad

I just wanted to say thanks to you and your team for the negotiation and purchase of my new house in Boulcott.  Certainly, it would not have happened without your professional, positive and honest approach, which made the entire process very smooth and satisfactory.  Even after signing the contract, your follow ups and time management skill made the settlement and inspections completely stress-free.

Once again, thank you very much for your time and help and I will recommend you and your agency to friends without any hesitation.


Sam and Matt

Lou was incredibly easy to work with, especially as first home buyers who were very naive about many things. She listened to exactly what we were wanting and managed to help us into the most incredible little place. We would happily recommend both buying and selling houses through Lou if you are looking for an easy process whilst being looked after to the very best quality! 


Shannen and Matt

Lou was all we were looking for from our real-estate agent, she helped us get into our first home and guided us through the whole process. She ensured we were updated on any new properties that met our requirements when they came onto the market until we found the perfect property for us. Nothing is too difficult for Lou, she is always willing to help. We would highly recommend her for anyone looking to buy or sell!  


Ming Lui, Project Manager, Hotrocks Ltd

As one of your clients, I hereby write this testimonial letter of Ms Lou Macdonald expressing our gratitude to her for her hospitality and considerate service given to our family during the house-purchase period.  I planned to buy one house in a short time with limitations of budget and area for personal reasons.  I was very lucky to meet Ms Lou Macdonald from Professionals Redcoats Ltd as our family house agent, as she helped us to find and buy a very appropriate house within a short time.  During the house-purchase, Ms Lou Macdonald was very disciplined, standing on the client’s point of view giving pertinent advice based on our actual condition, she also did fully communicate between the seller and us, trying her best to solve the problem and challenge we met, as well as giving professional constructive advice. During the service period, Ms Lou Macdonald was always warm, honest, helpful, patient, considerate, with a practical and realistic work attitude, our family is very impressed with her.  Hereby, we would like to recommend Ms Lou Macdonald, I believe she will have better achievement in the future work.


Kirsten and Gideon Peacock

Lou is a fantastic real estate agent! She found us a beautiful home within our price range. If we had any questions about the buying process she was always quick to answer. Very trustworthy and helpful. Highly recommend if you are looking at buying or selling.
Kirsten and Gideon Peacock - November 23, 2017


Sarah Wood, Accountant, Weta

Lou has been incredible in helping me meet my goals.  She always listens, supports and is committed to making sure I succeed.  Sarah Wood, Accountant, Weta