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REAA and Consumer Information

Professionals, Redcoats Limited and its salespeople are all licensed under the Real Estate Agents Act 2008, and operate under the REAA Code of Professional Conduct and Client Care.   This publication is made available from the Real Estate Agents Authority (REAA) and is also available on their website: www.reaa.govt.nz.

Download the 2012 REAA Code of Conduct  (effective 8 April 2013).

The 'REAA Professional Conduct and Client Care Practice Rules' (the Code of Conduct) sets the minimum standards for New Zealand’s real estate agents. 

We welcome your feedback whether offering a suggestion or observation, expressing satisfaction or dissatisfaction with the service you have received from our agency or any of our Professionals salespeople.

Initially we encourage direct discussion with the salesperson who you have been dealing with or our management team. Should you prefer, you can place your feedback in writing using the forms provided below and forward this to the office for follow-up and contact with you.

Down load your Complaints Form here.

Once completed, please feel free to hand your feedback to any of our staff or forward it to our office using the contact details on the form. If you wish there is the opportunity to reference our National Group - see www.professionals.co.nz

You can also contact the Real Estate Agents Authority directly at any time in respect of a complaint.  Details of their complaints process and their contact details can be found on the Authority Website.

To view our Privacy/Disclaimer, click here.

To view our Professional conduct & client care page, click here.

We thank you for your communication and taking the time to make contact with us.

Kind Regards
The Management Team

Professionals, Redcoats Limited
licensed under the REAA

28 Cornwall St
Lower Hutt
Telephone:  (04) 566 2233
Facsimile:  (04) 566 5399
Email us 

For more information, contact us 
at the Professionals National
Service Centre.